Joung, J., Jung, K., Ko, S., & Kim, K. (2018, December). Customer complaints analysis using text mining and outcome-driven innovation method for market-oriented product development. Sustainability, 11, 40.
Kim, H., Joung, J., & Kim, K. (2018, January). Semi-automatic extraction of technological causality from patents. Computers & Industrial Engineering, 115, 532-542.
Joung, J., & Kim, K. (2017). Monitoring emerging technologies for technology planning using technical keyword based analysis from patent data. Technological Forecasting and Social Change, 114, 281-292.
Joung, J., Kim, K.H, & Kim, K. Dual service failure monitoring of dissatisfied customers using negative online reviews (Preparing).
Joung, J., Jung, K., Ko, S., & Kim, K. (2016). Customer complaints analysis for new product development using textual data mining and the outcome-driven innovation method: a case of the Korean air conditioners. IJIE 2016.
Journal Publications
